Shopping assistant
Planned for Phase 5Recommends products and answers sizing, material and stock questions from your catalog.
E-commerce
Product questions, order status, COD confirmation and cart recovery handled by agents that know your catalog — on your store, WhatsApp and Instagram.
Where is my order #4471?
It left our Gurugram warehouse yesterday and is due tomorrow by 7 pm. Here's the tracking link.
Can I change the size to M?
It has shipped, so I can't change it now — but size exchanges are free within 7 days. Shall I book a pickup after delivery?
Sample conversation
Recommends products and answers sizing, material and stock questions from your catalog.
Looks up orders, shares tracking and starts returns or exchanges.
Reminds shoppers about abandoned carts with consent and quiet hours respected.
Confirms cash-on-delivery orders by voice before dispatch.
Your store sends the event.
Give the shopper a chance to return on their own.
An approved template with the cart link, if they opted in.
Questions about size or delivery are answered on the spot.
Still unsure? Ask the team.
We'll map your top customer questions to agents, channels and workflows in a 30-minute walkthrough.