Question 1

Can I use Machintech AI Cloud today?

Accepted Answer

The platform is being released in phases. This website, the plan catalog and our lead desk are live now. Sign-up and workspaces arrive in Phase 2, billing in Phase 3, the Agent Studio in Phase 4, and channels such as WhatsApp in Phase 8. Every feature page shows the phase for each capability, and you can book a demo to see progress and join early access.

Question 2

Do you use the official WhatsApp Business Platform?

Accepted Answer

Yes. WhatsApp support is built on Meta's official WhatsApp Business Platform, never on unofficial apps or automation of personal accounts. It goes live once Meta completes its business verification and app review for Machintech, which is why the WhatsApp features are marked as needing Meta approval.

Question 3

Which AI models power the agents?

Accepted Answer

Agents run through a model gateway that can route to several leading model providers and fall back if one is unavailable. Growth and higher plans can choose frontier models and bring their own provider keys. We publish the supported model list when the Agent Studio launches.

Question 4

How is my business data kept separate from other customers?

Accepted Answer

Each business gets its own workspace, and isolation is enforced inside the database itself, not only by application code. Staff access to a customer workspace requires a recorded reason and is written to an append-only audit log first.

Question 5

Are prices in rupees, and is GST included?

Accepted Answer

Prices are in Indian rupees and exclude GST, which is added at checkout and shown on a GST tax invoice. Plan prices are provisional until billing launches in Phase 3.

Question 6

What happens if I go over my plan's limits?

Accepted Answer

Some limits stop at the cap (for example journey runs), while message volume can continue using prepaid credits. You see usage against every limit in the dashboard, and we alert you before you reach a cap.

Question 7

Can agencies manage several client businesses?

Accepted Answer

Yes. The Agency plan lets you create client workspaces, deploy and manage their agents, and see usage across clients, with optional white-label branding. Each client's data stays isolated from other clients and from the agency's own workspace.

Question 8

Do you have security certifications such as SOC 2 or ISO 27001?

Accepted Answer

Not yet, and we will not display certification badges until we hold them. We design to those standards and will publish our security documentation and any certifications as they are achieved.

Question 9

Do I need to write prompts?

Accepted Answer

No. You describe the goal, tone and rules in plain language and the Studio turns them into a tested configuration. Advanced users can still edit instructions directly.

Question 10

Can an agent take actions, like booking or refunding?

Accepted Answer

Yes, through tools you connect and allow. Actions with financial or destructive effects always wait for a person to approve them.

Question 11

When can I build my first agent?

Accepted Answer

The Agent Studio is planned for Phase 4. Book a demo to plan your agents now and join early access.

Question 12

Which models are supported?

Accepted Answer

The model gateway routes to several leading providers with automatic fallback. The supported list is published when the Studio launches in Phase 4.

Question 13

Can I use my own OpenAI or other provider key?

Accepted Answer

Growth plans and above can add their own provider keys; those calls then cost a small platform fee instead of full credits.

Question 14

What stops an agent from doing something harmful?

Accepted Answer

Tool allowlists, approval rules for sensitive actions, run budgets and output filters. These checks run outside the model, so they hold even if the model is misled.

Question 15

How much content can I add?

Accepted Answer

Plans include from 1 million characters on Free to 25 million on Business, with add-ons for more. See pricing for details.

Question 16

Is my content used to train AI models?

Accepted Answer

Your content is used only to answer your own customers. We will only route it to model providers whose API terms exclude customer data from model training, and we list those providers when the knowledge base launches.

Question 17

When is the knowledge base available?

Accepted Answer

It is planned for Phase 5, with Google sources dependent on Google's app verification.

Question 18

Do I need squads, or is one agent enough?

Accepted Answer

Most businesses start with one agent per channel or job. Squads help when requests regularly span several teams or systems.

Question 19

How do you prevent runaway costs?

Accepted Answer

Each run has an iteration limit, a credit cap and a timeout. The run stops and reports when any limit is reached.

Question 20

Which plans include squads?

Accepted Answer

Growth and higher plans. Squads are planned for Phase 9.

Question 21

Will you get my business the green/blue verified badge?

Accepted Answer

The verified badge is granted by Meta to your business, not by us. We can help with the application but cannot guarantee it.

Question 22

Is end-to-end encryption kept?

Accepted Answer

Messages between the customer and WhatsApp are encrypted by WhatsApp. To answer with AI, messages are processed by Meta's Cloud API and by our platform, as with any business messaging provider.

Question 23

Who pays WhatsApp's message charges?

Accepted Answer

Meta charges per message category. These are passed through at cost plus a published margin and shown separately on your invoice.

Question 24

When will WhatsApp be available?

Accepted Answer

WhatsApp is planned for Phase 8 and goes live once Meta completes its reviews.

Question 25

Does this work with personal accounts?

Accepted Answer

No. Meta's messaging APIs require an Instagram professional (business or creator) account.

Question 26

When will Instagram be available?

Accepted Answer

Planned for Phase 8, subject to Meta's app review.

Question 27

Does Messenger follow a reply window?

Accepted Answer

Yes. Like WhatsApp, Meta limits free-form replies to a window after the customer's last message; outside it only permitted message types can be sent, and the platform enforces this.

Question 28

When will Messenger be available?

Accepted Answer

Planned for Phase 8, subject to Meta's app review.

Question 29

Does it work on any website?

Accepted Answer

Yes, any site where you can add a script tag, including WordPress, Webflow and Shopify.

Question 30

Is the website chatbot on the free plan?

Accepted Answer

Yes. The Free plan includes the website widget with monthly limits.

Question 31

When is it available?

Accepted Answer

The widget is planned for Phase 5 together with the knowledge base.

Question 32

Which languages are supported?

Accepted Answer

Supported languages depend on the speech providers chosen for each agent. We will publish the tested list at launch rather than a headline count.

Question 33

How is voice billed?

Accepted Answer

Per started minute, from prepaid voice-minute packs or your plan allowance. Pack prices are set once our cost per minute is measured.

Question 34

When is voice available?

Accepted Answer

Planned for Phase 10, after telephony provider onboarding and regulatory checks.

Question 35

Can I keep using Zendesk or Freshdesk?

Accepted Answer

Yes. Tickets and transcripts can sync to your helpdesk when those integrations launch in Phase 11.

Question 36

When is the inbox available?

Accepted Answer

The unified inbox is planned for Phase 6; channels join it as they launch.

Question 37

Do I need a separate CRM?

Accepted Answer

No. The built-in CRM covers contacts, deals and pipelines. If you already use one, sync it instead.

Question 38

When is the CRM available?

Accepted Answer

Planned for Phase 6; CRM sync integrations in Phase 11.

Question 39

How is a journey run counted?

Accepted Answer

One run is one trigger firing and the journey executing to its end. Plans include from 100 to 50,000 runs per month.

Question 40

Can I call my own API?

Accepted Answer

Yes, with the HTTP request step on Growth and higher plans.

Question 41

When is automation available?

Accepted Answer

Journeys are planned for Phase 7; messaging and voice steps follow their channels.

Question 42

Can I message people who haven't opted in?

Accepted Answer

No. WhatsApp requires opt-in for business messages and the platform enforces it.

Question 43

When are campaigns available?

Accepted Answer

Campaign foundations arrive in Phase 7 and WhatsApp campaigns in Phase 8, subject to Meta approval.

Question 44

Do you hold SOC 2 or ISO 27001?

Accepted Answer

Not yet. We will share our controls and roadmap during a security review and publish certifications when achieved.

Question 45

Where is data stored?

Accepted Answer

In India at launch. Other regions or dedicated deployments are available only once built and contracted.

Question 46

How is the Agency plan priced?

Accepted Answer

The Agency plan includes Growth-level features for your own workspace plus the client console. Client workspaces carry their own plans or your reseller pricing.

Question 47

Can I use my own domain?

Accepted Answer

Yes, with white-label: verify a domain you own and we issue its certificate automatically.

Question 48

When is agency management available?

Accepted Answer

Agency shells arrive in Phase 2; full agency management and white-label in Phase 11.

Question 49

Is the API available now?

Accepted Answer

The public API is planned for Phase 11. The health and public catalog endpoints already exist; documentation will publish as endpoints ship.

Question 50

Which plans include API access?

Accepted Answer

Growth and higher.

Frequently asked questions

General

Agents and knowledge

Channels

Inbox, CRM and automation

Enterprise, agencies and developers

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