A support desk of five
AI resolves routine questions; billing issues route to finance with a summary and an SLA.
Website, WhatsApp, Instagram, Messenger, email and call summaries land in one inbox. AI handles what it can; your team sees summaries, intent and sentiment, and takes over in one click.
Ananya R.
Can I reschedule to Sunday?
Rohan M.
Need a GST invoice for order 2291
Farah K.
Thanks, that solved it
+91 98•••• 4410
Call summary: wants a callback
Rohan M.
WebsiteIntent: billingSentiment: neutralAI summary: customer needs a GST invoice for order 2291; billing details are verified. Agent paused for human review.
Each conversation shows whether AI or a person is handling it. Switching is instant, and the AI writes a summary so whoever picks it up does not need to scroll.
Routing rules, priority queues and SLA timers make sure urgent conversations reach the right person, and escalation alerts fire before a deadline is missed.
Each capability shows when it is scheduled to ship and whether it depends on a provider's approval.
All channels in one list, filterable by channel, status, team and tag.
Understand a conversation at a glance.
Take over or hand back with one click.
Rules route to teams; auto-assignment balances the load.
Timers per conversation with alerts before breach.
Collaborate privately and reply faster.
Find any conversation; export for records.
One profile and history, wherever they wrote from.
AI resolves routine questions; billing issues route to finance with a summary and an SLA.
Hot leads are assigned round-robin with the qualification already done.
See queues, breaches and handoff reasons in real time.
A message comes in on any channel and is linked to the customer.
The agent answers or gathers details.
If needed, it is routed with a summary, priority and SLA.
Your team replies or hands back to AI, then resolves.
WhatsApp Business Platform
Coming soon
Instagram direct messages
Coming soon
Facebook Messenger
Coming soon
Coming soon
Slack
Coming soon
Zendesk
Coming soon
Freshdesk
Coming soon
Still unsure? Ask the team.
Book a walkthrough to see what is ready today, what each phase adds and how a pilot would work for your business.