Support agent
Planned for Phase 5Answers FAQs and policy questions with citations.
Customer support
AI answers common questions from your knowledge base on every channel; complex issues reach the right person with a summary, priority and SLA timer.
My invoice shows the wrong GSTIN
I can help. I've created a request for a corrected invoice and passed it to billing with your order details. You'll hear back within 4 business hours.
Routed to Billing, SLA 4h
Sample conversation
Answers FAQs and policy questions with citations.
Classifies intent and sentiment, routes with a summary.
Tracks deadlines and alerts before breach.
Customer writes on any channel.
AI answers or routes with a summary.
Agent replies with saved replies and notes.
Resolved, with reopen if the customer returns.
Still unsure? Ask the team.
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